Last Update: May 13, 2020
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you book a reservation or make a purchase, or attempt to book a reservation or attempt to make a purchase through our Services, directly with the hotel or through an affiliate booking method (such as a Travel Agent or Online Travel Agency such as Expedia), we collect certain information from you, including your name, billing address, home address, payment information (including credit card numbers), email address, phone number, products selected, and the names of any other room guest(s). We refer to this information as “Order Information.”
How do we use your Personal Information?
We use the Order Information that we collect generally to fulfill any orders or reservations placed through our Services (including processing your payment information, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services; and
- Make product suggestions.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Services (for example, by generating analytics about how our customers browse and interact with the Services, and to assess the success of our marketing and advertising campaigns). We may use your Device or Personal Information for the purposes of advertising, including retargeting and segmenting.
How do we store and protect your Personal Information?
We implement physical, administrative and technical security measures designed to protect your personal information. The Water Tower Inn is not responsible for unauthorized access to such information by hackers or others that obtain access through illegal measures.
The safety and security of your information also depends on you. Any content, including information, that you contribute to be shared, published, or displayed on the Services, or transmitted to other users of the Services, either via the Services or via social networking or other third party sites available through the Services, is visible to other users and can be read, collected, or used by them. We urge you to be careful about giving out information in public areas of the Services. You understand and acknowledge that, even after removal, copies of your content, including information, that you contribute to be shared, published, or displayed on the Services, or transmitted to other users of the Service, may remain viewable in cached and archived pages, or might have been copied or stored by other users.
How do we share your Personal Information?
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Sabre to power our online booking engine–you can read more about how Sabre uses your Personal Information here: https://www.sabre.com/about/privacy/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We use a Facebook Pixel to help us understand how our customers use the Site–you can read more about how Facebook uses your Personal Information and you can learn how to opt out of these settings here: https://www.facebook.com/policy.php. We use The Hotels Network to drive conversions and provide guests with updated information and personalized offers–you can read more about how The Hotels Network uses your Personal Information here: https://www.thehotelsnetwork.com/en/privacy-policy
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a booking through the Services), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Services, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
360 Great Northern Rd., Sault Ste. Marie, ON, P6B4Z7, Canada